Thank you all for their valuable inputs and suggestions
There is some problem in SMP, sap did not maintained our contact data correctly according to our contact agreement , regarding that we had initiated communication with our account manager from SAP, after involving him into this our correct data was maintained in SMP.
After necessary changes have been made. it would take time to replicate changes at our end. After some time access www.service.sap.com/licensekey
using s-user id which has necessary authorization to request license a few hours later
We need to follow the below steps to request for permanent
license key and choose the installation number for the SAP software.
- Please access http://service.sap.com/licensekey
- Choose "Request permanent license key" and then
search for your required installation. - In the installation overview, you can enter the
installation number directly in the blank field in the column for the
installation. - Alternatively, you can also use the installation search.
(Here, the system displays all installation numbers for which you have
authorization) - Choose "New system" and enter all required data
- And “ Send” the request to SAP.
I found some very helpful notes on above topic.
- S-Note 94998 Requesting license keys and deleting systems
- S-Note 870871 :License key installation
- S-Note 197623 :Temporary license keys
- S-Note 174911 : Determining the hardware key (customer key)
- Learning Map on License Key Request in SAP Support Portal
attached herewith.